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In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

Designing hope-oriented service touchpoints for adolescent oral health in public dental care

Høiseth, Marikken (1,2); Jasbi, Arefe (1); Bøthun, Silje (2)

Type:
Papers
DS 145: Proceedings of the DESIGN2026 19th International Design Conference
Year:
2026
Editor:
Štorga, M.; Škec, S.; Martinec, T.; Marjanović, D.; Pavković, N.
Author:
Høiseth, Marikken (1,2); Jasbi, Arefe (1); Bøthun, Silje (2)
Series:
DESIGN
Institution:
1: Department of Design, Norwegian University of Science and Technology, Norway; 2: Department of Health Research, SINTEF, Norway
Page(s):
1761-1769
DOI number:
10.1017/pds.2026.10534
ISSN:
2732-527X (Online)
Abstract:
Adolescence is a critical period for establishing oral health habits, yet motivating young people remains challenging. This paper presents a pilot intervention in the Norwegian Public Dental Service, developed through co-design and guided by salutogenic and hope theory. The intervention consisted of three touchpoints: an SMS invitation, an in-clinic goal-setting dialogue, and a follow-up SMS embedded in routine care. Based on interviews with clinicians and adolescents, we explore how hope-oriented communication can be enacted within everyday clinical practice.
Keywords:
service-oriented design, healthcare design, co-design, human-centred design, communication
DESIGN2026 - The 19th International Design Conference
Conferences

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