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Knowledge Base Repository

In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

Data-informed healthcare service design for multiple long-term conditions using online patient stories

Han, Ji; Staff, Marta; Ahmed-Kristensen, Saeema

Type:
Papers
DS 145: Proceedings of the DESIGN2026 19th International Design Conference
Year:
2026
Editor:
Štorga, M.; Škec, S.; Martinec, T.; Marjanović, D.; Pavković, N.
Author:
Han, Ji; Staff, Marta; Ahmed-Kristensen, Saeema
Series:
DESIGN
Institution:
University of Exeter, United Kingdom
Page(s):
1741-1750
DOI number:
10.1017/pds.2026.10532
ISSN:
2732-527X (Online)
Abstract:
Conventional service design methods are valuable for improving healthcare experience, but are limited in scale and information capture. Based on a constructed database of 2,320 stories from patients and carers with multiple long-term conditions (MLTC), this paper shows how real-life experiences can be used to inform healthcare service redesign. By combining the richness of qualitative insight with the breadth and representativeness of large-scale data, it identifies "Continuity of care", "Care coordination", and "Temporal - Access to services" as the priority redesign opportunities for MLTC.
Keywords:
health services, healthcare design, healthcare service design, multiple long-term conditions
DESIGN2026 - The 19th International Design Conference
Conferences

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