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In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

Extending QFD for smart product-service systems with smartness parameter categorization

Fargnoli, Mario (1); Sakao, Tomohiko (2)

Type:
Papers
DS 145: Proceedings of the DESIGN2026 19th International Design Conference
Year:
2026
Editor:
Štorga, M.; Škec, S.; Martinec, T.; Marjanović, D.; Pavković, N.
Author:
Fargnoli, Mario (1); Sakao, Tomohiko (2)
Series:
DESIGN
Institution:
1: Sapienza Università di Roma, Italy; 2: Linköping University, Sweden
Page(s):
1261-1270
DOI number:
10.1017/pds.2026.10484
ISSN:
2732-527X (Online)
Abstract:
A key aspect of Circular Economy (CE) is focusing on value creation through customer functionality and service across the entire product life cycle, supported by digitalization tools for improved management. This shift has led to the rise of smart Product-Service Systems (PSS) models. However, designing smart PSS is complex, requiring methodological support for successful implementation. This study explored the feasibility of a novel tool based on the Quality Function Deployment (QFD) framework through its practical application in the photovoltaic industry.
Keywords:
quality function deployment (QFD), circular economy, smart product-service systems, photovoltaic system, smartness parameters
DESIGN2026 - The 19th International Design Conference
Conferences

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