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In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

How to select stakeholders for participatory design of social robots: a systematic approach

Yalçın Ermiş, Ebru; Erden, Zühal

Type:
Papers
DS 145: Proceedings of the DESIGN2026 19th International Design Conference
Year:
2026
Editor:
Štorga, M.; Škec, S.; Martinec, T.; Marjanović, D.; Pavković, N.
Author:
Yalçın Ermiş, Ebru; Erden, Zühal
Series:
DESIGN
Institution:
Atilim University, Turkey
Page(s):
907-916
DOI number:
10.1017/pds.2026.10449
ISSN:
2732-527X (Online)
Abstract:
Social robots increasingly interact with humans in diverse contexts. In this study, a systematic framework is proposed for selecting stakeholders based on the user requirements in participatory design of social robots. Matching social robot design dimensions with stakeholder fields in the framework, is achieved using Quality Function Deployment (QFD) and Design Structure Matrix (DSM) methodologies. A case study is presented to demonstrate utilization of the framework. The contribution of this paper is to develop an infrastructure towards formalization of participatory design of social robots.
Keywords:
social robot, participatory design, stakeholder selection, quality function deployment (QFD), design structure matrix (DSM)
DESIGN2026 - The 19th International Design Conference
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