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Wang, Tingting (1); Clarkson, P. John (1,2)

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We reviewed 36 web-based toolkits supporting health and care design and improvement and identified five classification dimensions: novelty (novel or established tools), scope (specialised or generic), origin (research- or practice-based), motivation for use (risk reduction or benefit enhancement), and application level (individual or group use). We also identified five types of toolkit developers and seven end-user roles. Most toolkits were generic and practice-based, developed by commercial or academic actors, targeted at practitioners and leaders, and supported both individual and group use.

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healthcare design, design methods, process improvement, knowledge transfer, systems approach