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Asuzu, Chukwuma M; Olechowski, Alison

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Abstract:

When viewing a product for the first time, a consumer’s aesthetic perception is based on their knowledge of other products, artefacts, and concepts. These mental images function as visual references for consumers and affect the processing fluency of the new product. Designers frequently use visual references as inspiration during the research stage of the design process. It has been documented, however, that there is a gap between designer intent and consumer response; Consumers do not always realize the intent of designers nor draw on the same visual references when perceiving a product, which can reduce their processing fluency of new products.

Visual references differ from one consumer to the other which make them difficult to study. In this paper, we argue for a new way of studying visual references: by analyzing the cognitive process that occurs when consumers view a new product and recognize aspects of that product that are similar to visual references in their memory. We present a framework of three approaches for recognizing this similarity and implications for design practice.

Keywords:

New product development, Design cognition, Emotional design, Aesthetics, Consumer response