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Knowledge Base Repository

In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

An exploration of knowledge management activities in multidisciplinary service design organizations

Mirafzal, MohammadReza (1); Wadhera, Piyush (2); Stal-Le Cardinal, Julie (1)

Type:
Papers
DS 122: Proceedings of the Design Society: 24th International Conference on Engineering Design (ICED23)
Year:
2023
Editor:
Kevin Otto, Boris Eisenbart, Claudia Eckert, Benoit Eynard, Dieter Krause, Josef Oehmen, Nad
Author:
Mirafzal, MohammadReza (1); Wadhera, Piyush (2); Stal-Le Cardinal, Julie (1)
Series:
ICED
Institution:
1: CentraleSupelec University; 2: Sibylone
Section:
Design Methods
Page(s):
0525-0534
DOI number:
https://doi.org/10.1017/pds.2023.53
Abstract:
This study aims at revising the history of knowledge management in service design organizations to discover what sources, technologies, tools, and users have been used and how knowledge management may thus help to improve consultants’ performance. Also, this study sheds light on the importance of decomposing knowledge (knowledge-leveling being said in this article) before tackling knowledge management. Moreover, this study provides a real case study investigation of knowledge management in a service design organization. Through this investigation, the authors propose their knowledge-leveling classification model and how knowledge management activities satisfy each class. Thus, the authors showcase the essentiality of knowledge leveling in knowledge management.
Keywords:
Knowledge management, Service design, Information management, Case study
ICED23 International Conference on Engineering Design
Conferences

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