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ICED 11
Papers

15 industry cases of product-service systems for manufacturing companies and their comparison framework

15 industry cases of product-service systems for manufacturing companies and their comparison framework

Year: 2017

Section: Product, Services and Systems Design

Editor: Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos

Author: Kim, Yong Se; Choe, Yunhwa

Series: ICED

Institution: Sungkyunkwan University, Republic of (South Korea) Korea

Section: Product, Services and Systems Design

Pages: 369-377

ISBN: 978-1-904670-91-9

ISSN: 2220-4342

Abstract

Many manufacturing companies develop Product-Service Systems (PSS) based on their product strengths by devising service elements to achieve business innovation. Such servitization processes and resulting PSSs are all different reflecting the corresponding company's business context and customer needs. We have developed a representation framework for PSSs to help compare different PSSs and to support the design process of a new PSS through comparisons of many different PSS from diverse viewpoints. In this paper, we compare 15 PSSs developed for servitization of manufacturing companies using the representation framework. It is intended that the utility of the representation framework can be assessed through comparisons of these industry cases.

Keywords: Product-Service Systems (PSS), Service design, Case study, Servitization, Business innovation

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ICED17 The 21st International Conference on Engineering Design, 21-25th August 2017The 21st International Conference on Engineering Design ICED17 to be held August 21-25, 2017, in Vancouver, British Columbia, Canada. Theme: Resource-Sensitive Design Paper submission deadline: December 19, 2016 For full details go to: http://iced17.org. The forthcoming International Conference on Engineering Design, ICED17, will continue to be a great forum where the design community comes together to share insights, discover new ideas, create new design ventures, and form friendships....

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