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Performance measurement in interdisciplinary innovation processes – Transparency through structural complexity management

Performance measurement in interdisciplinary innovation processes – Transparency through structural complexity management

Year: 2016

Section: Managing Design and Innovation

Editor: Marly Monteiro de Carvalho, Steven D. Eppinger, Maik Maurer, Lucia Becerril

Author: Julian Wilberg, Stephanie Preißner, Christian Dengler, Kathrin Füller, Josef Gammel, Konstantin Kernschmidt, Katharina Kugler, Birgit Vogel-Heuser

Series: DSM

Institution: Technical University of Munich; Ludwig-Maximilians-Universität München

Section: Managing Design and Innovation

Pages: 011-022

DOI: 10.19255/JMPM-DSM2016

ISBN: 978-85-63710-01-7

Abstract

Performance measurement and controlling of innovation processes are essential for the successful development and implementation of new products and services. Firms need to understand drivers of success or failure within their innovative performance. Despite the recognized value of innovation controlling, adequate performance measurement in innovation processes is hard to accomplish, particularly in complex interdisciplinary settings and / or for complex product-service systems (instead of pure product offerings). In this paper, we develop and apply matrix-based approaches from structural complexity management to the field of innovation controlling. We use DMMs and a MDM to match economic impacts of interdisciplinary models and methods in the innovation process with strategic business goals and firm performance indicators represented in a Balanced Scorecard. Our approach facilitates the selection of relevant performance indicators, research methods and models for companies trying to achieve their business goals.

Keywords: Innovation controlling, balanced scorecard, process management, structural complexity management

ds endorsed conferenceDSM 2016: 18TH INTERNATIONAL DSM CONFERENCE 2016, SÃO PAULO, BRAZIL, 29-31 AUGUST, 2016 SUSTAINABILITY IN MODERN PROJECT MANAGEMENT

18TH INTERNATIONAL DSM CONFERENCE 2016, SÃO PAULO, BRAZIL, 29-31 AUGUST, 2016 SUSTAINABILITY IN MODERN PROJECT MANAGEMENT Dependency and Structure Modelling (DSM) techniques support the management of complexity by focusing attention on the elements of a complex system and how they relate to each other. DSM-based techniques have proven to be very valuable in understanding, designing, and optimizing complex system architectures such as those of products, organizations, and processes. The International...

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SIG Workshop - March 2013