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MANAGING COMPLEXITY IN USER EXPERIENCE DESIGN: MATRIX-BASED METHODS FOR CONNECTING TECHNOLOGIES AND USER NEEDS

MANAGING COMPLEXITY IN USER EXPERIENCE DESIGN: MATRIX-BASED METHODS FOR CONNECTING TECHNOLOGIES AND USER NEEDS

Year: 2014

Section: HUMAN BEHAVIOUR AND DESIGN

Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad

Author: Michailidou I., von Saucken C.C., Kremer S., Lindemann U.

Series: DESIGN

Section: HUMAN BEHAVIOUR AND DESIGN

Pages: 559-568

Abstract

Users need tools to accomplish complex tasks in dynamic use situations; but meanwhile want the experience of product interaction to be intuitive and enjoyable. To face the challenge of making complex products understandable, a matrix-based approach is introduced. The suggested method for handling technologies and motives and ordering/mapping functions from the users’ perspective, is summarized in five steps, whose application is exemplarily highlighted in a case study in the automotive domain. The method´s applicability and positive effect on UX were assessed within a research project.

Keywords: user experience, user experience design, design methods, complexity management

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ds endorsed conferenceDESIGN 2014 - 13th International Design Conference

DESIGN 2014 - 13th International Design ConferenceThe forthcoming DESIGN 2014 Conference will continue to be a great event founded on tradition and excellence. We live in a networked world communicating and exchanging ideas by emails, virtual meetings and social networks. Opportunity to meet colleagues face-to-face, to exchange and share new ideas in implausible discussions, to build a personal network in a direct contact is the invaluable opportunity of DESIGN conference. We invite high-quality submissions for DESIGN 2014 covering substantial,...

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SIG Workshop - March 2013 - 1