MANAGING COMPLEXITY IN USER EXPERIENCE DESIGN: MATRIX-BASED METHODS FOR CONNECTING TECHNOLOGIES AND USER NEEDS

DS 77: Proceedings of the DESIGN 2014 13th International Design Conference

Year: 2014
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Michailidou, I.; von Saucken, C.C.; Kremer, S.; Lindemann, U.
Series: DESIGN
Section: HUMAN BEHAVIOUR AND DESIGN
Page(s): 559-568

Abstract

Users need tools to accomplish complex tasks in dynamic use situations; but meanwhile want the experience of product interaction to be intuitive and enjoyable. To face the challenge of making complex products understandable, a matrix-based approach is introduced. The suggested method for handling technologies and motives and ordering/mapping functions from the users’ perspective, is summarized in five steps, whose application is exemplarily highlighted in a case study in the automotive domain. The method´s applicability and positive effect on UX were assessed within a research project.

Keywords: user experience, user experience design, design methods, complexity management

Download

Please sign in to your account

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Privacy Policy.