Performance Measurement supporting Closed Loop Tolerance Engineering – an industrial case on tolerance and variation collaboration

DS 75-3: Proceedings of the 19th International Conference on Engineering Design (ICED13) Design For Harmonies, Vol. 3: Design Organisation and Management, Seoul, Korea 19-22.08.2013

Year: 2013
Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author: Krogstie, Lars; Andersen, Bjørn; Verberne, C.J.
Series: ICED
Institution: 1: Gjøvik University College (GUC), Department. of Technology and Management, Gjøvik, Norway; 2: Norwegian University of Science and Technology (NTNU), Department of Production and Quality Engineering, Trondheim, Norway; 3: Nammo Raufoss AS, Raufoss, Norway
Page(s): 239-248
ISBN: 978-1-904670-46-9
ISSN: 2220-4334

Abstract

Tolerances and Variation are interlinked and omnipresent throughout any engineering organization dealing with design and manufacturing of physical artefacts, but is disproportionally visible in recent academic literature. This industrial case obtains its empirical findings from focused and structured in-depth interviews with industrial professionals within a high precision manufacturing company. Qualitative analysis of data provides insight and understanding in the underlying reasons for repeated deviations related to tolerances and variation. The resulting proposed outline of Performance Measurement (PM) metrics for the engineering team is expected to contribute to a strengthening of focused collaboration on tolerance and variation related activities. Low level PM metrics supporting Closed Loop Tolerance Engineering (CLTE) are of academic and industrial interest as such tolerance and variation metrics have a direct or indirect link to top level metrics via their influence on product quality and product function. The novelty of the paper is found in applying the CLTE-model for data gathering and in the addressing of PM in industrial improvement actions on tolerances and variation.

Keywords: Integrated product development, collaborative design, organisation of product development, tolerances and variation, CLTE

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