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In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
A framework for effective human-to-machine communication for artificial interactive systems
Lee, Siang Guan; Sathikh, Peer
Type:
Year:
2013
Editor:
Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author:
Series:
ICED
Institution:
Nanyang Technological University, Singapore
Page(s):
367-376
ISBN:
978-1-904670-50-6
ISSN:
2220-4334
Abstract:
Most artificial interactive systems are designed by technical experts and not from the point of view of human-to-machine (H2M) communication. This paper discusses how two foremost human-to-human (H2H) communication theories â Speech Act Theory and the Theory of Communicative Action, are employed to propose a framework for the design of interactive artificial systems.
The proposed framework embodies five attributes: the userâs intentions and the context of the transaction; employing strong directive language while minimizing indirect speech, and assuring trust. The framework was tested on four interactive machines: a bank ATM, a subway ticketing machine, a registration kiosk & a customer feedback kiosk. The GTM best complied with the attributes of the framework: the ATM the least.
The proposed framework embodies five attributes: the userâs intentions and the context of the transaction; employing strong directive language while minimizing indirect speech, and assuring trust. The framework was tested on four interactive machines: a bank ATM, a subway ticketing machine, a registration kiosk & a customer feedback kiosk. The GTM best complied with the attributes of the framework: the ATM the least.
Keywords:
