Knowledge Sharing Across Boundaries:Web 2.0 and Product-Service System Development

ICORD 11: Proceedings of the 3rd International Conference on Research into Design Engineering, Bangalore, India, 10.-12.01.2011

Year: 2011
Editor: Chakrabarti, A.
Author: Chirumalla,Koteshwar; Larsson,Andreas; Bertoni, Marco; Larsson,Tobias
Section: Design, Knowledge, and Product Life Cycle Management
Page(s): 360-367

Abstract

In recent years there has been a growing interest among product development organizations to capitalize on engineering knowledge as their core competitive advantage for innovation. apturing, storing, retrieval,sharing and reusing of engineering knowledge from a wide range of enterprise memory systems have become crucial activities of knowledge management practice in competitive organizations. In light of a changing and dynamic enterprise definition, including a move towards Product-Service System (PSS) development,this paper discusses some of the limitations of current enterprise systems in reusing engineering knowledge across functional and corporate boundaries. Further, the paper illustrates how Web 2.0-based collaborative technologies can leverage cross-functional knowledge for new PSS development projects through an open,bottom-up, and collective sense-making approach to knowledge management.

Keywords: Cross-functional teams, Product-Service Systemdevelopment, Knowledge sharing, Knowledge life cycle, Engineering 2.0, Web 2.0.

Download