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Papers

Towards an Organic Participatory Approach to Design for Digital Inclusion

Towards an Organic Participatory Approach to Design for Digital Inclusion

Year: 2011

Section: Design for X

Editor: Chakrabarti, A.

Author: Kundu,Saikat ; McKay, Alison; Holt,Raymond; Valentine,Elizabeth ; Bobrowicz, Ania ;Coleman,Graeme ;Gibson,Lorna;Hanson,Vicki

Section: Design for X

Pages: 220-227

Abstract

While emerging digital technologies are pervading many aspects of modern life and large portions of society are benefiting, a substantial minority remains digitally disengaged. The problem of digital disengagement is compounded by the fact that developments of new technologies tend not to address the needs of disengaged users. In this paper, a virtual participatory design approach is proposed. The approach has been evaluated in live student design projects to establish its feasibility. Aspirations, needs and voices of individuals from digitally disengaged communities, in the form of social stories were captured through interviews. The interviews werethematically analysed and argument maps produced to explore reasons behind individual problem-owners’ digital disengagement, and motivational factors that might lead to engagement of individual problem-owners with digital technologies. The focus of this paper lies on the analyses of the interviews; early results are presented and outcomes from the different analysis methods discussed.

Keywords: Digital inclusion, Thematic analysis, Technology, Users.

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ds endorsed conferenceICoRD 11 - The 3rd International Conference on Research into Design

Design is ubiquitous; it pervades almost all spheres of life, and has been around as long as life has taken up the task of purposefully changing the world around it. Research in design and the emergence of a research community in this area has been relatively new, its development influenced by the multiple facets of design (human, artefact, process, organisation, and the micro- and macro economy by which design is shaped) and the associated diversification of the community into those focusing on...

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Keywords
Design 2010