CONTENTS QUARITY DESIGN CONSIDERING CORPORATE RESOURCE WITH SERVICE ENGINEERING
DS 60: Proceedings of DESIGN 2010, the 11th International Design Conference, Dubrovnik, Croatia
Year: 2010
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Chiba, R.; Akasaka, F.; Shimomura, Y.; Tateyama, T.; Arai, T.
Section: DESIGN PROCESSES
Page(s): 173-182
Abstract
In service engineering, the qualities of contents parameters are very important for the customer service value. However, the contents parameters cannot be designed in any values, because the providers have limited resources, which are monetary and time, for the improvements of the contents parameters. In this study, we propose the method of the resource design with the represent of sigmoid functions and Genetic Algorithm. We verify the proposed method with a certain example where CD/DVD rental service is improved. And then, we make discussion how to manage the resources in the example.
Keywords: service engineering, genetic algorithm, resource distribution