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ICED 11
Papers

Towards Managing Team-Interfaces: An Exploratory Elicitation of Factors Influencing Communication

Towards Managing Team-Interfaces: An Exploratory Elicitation of Factors Influencing Communication

Year: 2009

Section: Design Organization and Management

Editor: Norell Bergendahl, M.; Grimheden, M.; Leifer, L.; Skogstad, P.; Lindemann, U.

Author: Maier, Anja Martina; Eckert, Claudia M; Clarkson, P John

Section: Design Organization and Management

Pages: 275-286

Abstract

Many researchers and practitioners in industry have identified communication between people as a major determinant of success or failure in (design) projects. At the same time, our empirical investigations indicate that many non-technical problems are - mostly unintentionally - labeled communication problems. Upon scrutiny, however, many appear to be caused by factors such as lack of "overview of the sequence of tasks in the (design) process" or conflicting "goals and objectives". In such situations, a communication problem might be the outcome rather than the cause. In this paper we argue that factors influencing communication provide levers through which communication can be improved and introduce a descriptive record of factors identified through literature review and interviews in industry. Knowledge of such factors could aid researchers in generating hypotheses about communication and design performance, practitioners for management practices, and educators for teaching "soft" competences.

Keywords: managing team interfaces, factors influencing communication

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ds conferenceICED09: 17th International Conference on Engineering Design

The Design Society and the Stanford Center for Design Research cordially invite you to participate in the International Conference on Engineering Design, ICED'09. The venue will be Stanford University’s verdant campus in the heart of Silicon Valley, a short 35 miles south of San Francisco, California. Research papers and case studies are solicited on any topic related to design thinking, theory, and practice, with a premium placed on evidence-based research. Topics and Themes include: *...

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SIG Workshop - March 2013